Most everyone knows that the Lemon Law is intended to protect a new car buyer from a defective car and their rights to either return it or have it fixed. But did you know that this law also applies to some electronics! The Song-Beverly Consumer Warranty Act (a.k.a. Lemon Law), provides protection to consumers for electronics purchased for over $100.00. The manufacturers have to provide spare parts for up to 7 years, regardless of warranty.
An interesting example: A man’s child sent a toy flying into his new 50” TV purchased at BestBuy, cracking the screen. The man knew it wasn’t a defect but contacted BestBuy for a repair referral. They referred him to Sony. Sony referred him to a TV repair company where the technician said he couldn’t fix it because Sony did not make the parts needed for the repair. Again the man had to do the legwork and contact Sony’s supplier who verified they did not have the parts. Another phone call to Sony and a supervisor said they could only offer him a 15% off coupon.
He took a look at Section 1793.03 of the Lemon Law and it saved him, stating parts had to be available for 7 years. Again, another call to Sony, but this time he was equipped with knowledge. The following day he was informed he would be getting a new TV. While the man should not have had to do all the work, he did prove to be victorious in this large purchase. What started out as him looking for a repair shop, ended up with a complete replacement.
If this happens to you, spend the time and remember the old adage: “Scientia potentia est.” and know that the RCLL also has some useful books in reference to consumer warranty laws such as Consumer Warranty Law (NCLC) and Automobile Fraud (NCLC).